In my last blog entry I noted that some brands have taken on a certain leadership role in society. They have become today’s heroes – supplanting individual luminaries in that role – and as a society we’ve become very comfortable with the idea of turning to them for invention and innovation.

What does this mean for businesses today? It’s both an opportunity and a potential trap. Reaching the brand status of an Apple or a Google is certainly a worthy goal, but first we must ask what makes one brand a “hero” and another a “zero.” Continue reading →